The live support comes with a number of benefits to you as a user, including affordability, ease of use and reduced turnaround time to fix the problem. The agents are always on standby, meaning that you will get the assistance you need without necessarily having to wait in line.
You also know you can continue enjoying your PC even when such issues arise at night because the live chat support remains open round the clock. The Microsoft Office support brings in lots of convenience and takes the fruitless efforts off your care.